Facilities-Policy

HOTEL DIRECTORY

 Dear customers

Welcome to Samothraki Beach Apartments & Suites Hotel

We are very happy that you chose our hotel for your vacation.

We would like to give you the following information to help you feel at home.

The hotel staff is ready to serve you at any time.

We wish you a comfortable and pleasant stay.

The Management and Staff wish you a Happy Stay!

Operation: the hotel operates from June 1st up until the 25th of September.

Phone/Fax: +30-25510-95359, +306975907104, +306932658222, +306975907181

Reception:  Call number  10

The Reception operates for 16 hours with 24-hour phone service

Doorman/concierge service

Room to Room:  Call the number of the room directly

Check – In: 15.00-21.00  Check – Out: 10.00-11.00

It is very important that during high season the hours above must be kept.

Welcome drink up on arrival

Internet: Free!  Ιnternet access throughout the hotel (public areas, rooms, dining, entertainment, etc.)

Specially designed working space in the reception with possible access to a laptop ,  Fax / Photocopying

TV:  Digital Digea and Satellite: CNN, PRO1, Euronews, Deutsche Welle

Emergency exits: In case of fire, there are illuminated escape signs everywhere.

Swimming Pool: Opening hours: 9.00-20:00. Regulations are posted at the entrance to the pool.

Food & Drink :

Breakfast hours:  08.00 – 11.30

In room breakfast availability

12hour room service

Early or late breakfast service upon request

Provision of food or breakfast to customers in special packages, upon request

Provision for special nutritional needs & desires (such as gluten-free products,

children’s menus, healthy eating, personalized menu on request, etc.)

Opening hours of coffee-snack bar: 11.00-22.00

Beach Bar opening hours *: 11.00-19.00

* The Beach Bar will be open from 01/07 – 30/08

Customer Service:

For any information (tourist information, car rental, taxi, etc.) you can contact the Reception,

by phone from your room calling number 10, or on the ground floor of the Reception at any time of the day.

Communication languages :  English, Greek, German

Information of the Island :

www.samothraki.gr, mysamothraki.com/ ,www.samothraki.com

Information on ferry itineraries  www.zanteferries.gr

 

Hotel Amenities :

Free transfer from / to the port on arrival / departure

Luggage transfer service , Luggage Storage

Possibility to add a playpen

Mini Fridge

Security box

Electric water kettle and supplies for coffee/tea in all rooms

Iron and ironing board (upon request)

Hair dryer

Choice of pillows in the rooms. Pillows of various types, hypoallergenic.

Wakeup call service

Natural lighting and ventilation in all rooms

“PLEASE DO NOT DISTURB”: In case you do not want to be disturbed,

please hang the sign “DO NOT DISTURB” on the outside of the entrance of your room.

Cleaning – washing – ironing service for customers’ clothes

Towel change (in addition to the daily change – upon request)

(Daily) turndown service at night as additional room control (change of towels, removal of bed cover, emptying the trash)

Non-smoking rooms, Rooms / facilities for disabled guests, Soundproofed rooms,

Outdoors : Parking Free!  private parking (reservation is not needed), Gym, Football field

Children’s Playground , BBQ, Swimming Pool, Garden,  Hot Tub, Terrace, Sun Terrace , Designated smoking area

Activities : Fishing, Hiking, Snorkelling,

Reservation Policy:

Check – In: 15.00-21.00  Check – Out: 10.00-11.00

Cancellation – prepayment: Cancellation and prepayment policies vary depending on the type of apartment.

Please enter the dates of your stay and check the room policy you wish.

Children and extra beds : Free! One child under 3 years old stays free of charge in a baby cot.

Free! One child from 3 to 5 years old  stays free of charge when using existing bedding.

One older child or adult is charged EUR 10 per night and person in an extra bed.

Maximum capacity of babycots in a room is 1.

Maximum capacity of extra beds in a room is 1.
Any type of extra bed or cots are available on request and with confirmation from the property.

Extra benefits are not automatically calculated on the final amount and must be paid separately during your stay.

Pets : Pets are not allowed.

Accepted Credit Cards: These are the credit cards accepted by Samothraki Beach Apartments & Suites

and reserves the right to pre-authorize your card prior to your arrival